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Shopping Info

Welcome to konusbrand.com (including websites located at www.konusbrand.com, collectively, “Site”).

KONUS (including any of its subsidiaries or affiliates, collectively, “KONUSBRAND,” “we,” “us” or “our”)

provides this Site as a service to its customers.

 

ORDERING

 

Q. Can I order by phone?

We do not take orders over the phone at this time. You can order directly from our online store via this site or mobile via smart phone.

 

Q. What kinds of payment methods do you accept?

We accept the following forms of payment:

 

  • Visa
  • MasterCard
  • Discover

 

We are working hard to bring you more purchasing solutions. Stay tuned!

 

Q.Do you restock items that are sold out?

Please contact our Customer Service Team to check availability. Please have item number/product code ready to confirm availabilty.

 

Q. How do I change or cancel something on my order?

Unfortunately, we are unable to make changes to your order once it has been placed. If you're attempting to cancel your order, Customer Service can check your order status and assist you. We can only cancel your order if it has not been filled by our warehouse. Once our warehouse has fulfilled your order, we are unable to cancel it.

 

Q. I just placed my order and I want to add something to it. How do I do that?

We are unable to make any changes to an existing order. However, within 24-hours you can add a new order and we will try our best to ship it out with your existing order.

 

Q. Do you ship internationally?

At this time we do not offer international shipping; however, we hope to offer international shipping in the near future.

 

 

 

ORDER STATUS

 

Q. When will I get my tracking number?

 

A shipping notification e-mail that includes your UPS tracking information will be sent out once your order ships.

 

Q.How do I check on the status of my order?

 

  1. You may view the status of your order by logging into your KONUS account and clicking on My Orders to check on that status of your order.
  2. Click on Order Tracking at the footer of the page. Make sure to have the order # and email address available.
  3. Confirmations are sent via email within 30 minutes when
    1. your order has been received or
    2. your shipment has been processed, based on the valid email address provided to us.

•  If you did not receive any confirmation emails, please check your email spam filter.

    1. Select KONUSBRAND.COM as a trusted website domain in your spam filter.
    2. To avoid any duplicate orders, please go to My Account to verify your order has been placed before resubmitting your order.

•  Please allow 24 to 48 hours for your order status to change.